Shipping Policy

Processing Times:

All orders are hand-packed with care and typically dispatched within 2–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order is on its way!

Delivery Times (Australia-Wide):

We ship from our studio in Australia using trusted carriers.

- Standard Shipping: 3–7 business days

- Regional/Rural Areas: May take a few extra days

Please note: Shipping times may vary during holidays, sales, or extreme weather.

During high peak times such as Christmas, please note that shipping times may be delayed, if you need help tracking your order email us at - info@creativebox.net.au

Tracking:

Once your order ships, you’ll receive a tracking number via email. You can follow your package every step of the way.

Missing or Delayed Orders:

If your order hasn’t arrived after the estimated delivery window, please reach out to us at hello@creativebox.net.au and we’ll help sort it out.

Damaged in Transit?:

We do our best to pack every kit with love and care, but if something arrives broken or missing, please contact us and we’ll make it right — pinky promise.

Our shipping prices:

We offer flat rate shipping of $9.95 on all orders (Australia wide only).

In person pickup:

We are located in Pimpama, on the Gold Coast, if you are a local and would rather pick up your order, we will be ready and waiting for you.

Once your order has been processed and packed, we will send you a notification for a time to come and pick it up.